A variety of AMD Ryzen customers have been taken to Reddit in latest weeks to vent about intermittent USB connectivity issues on their units.
The continued subject has result in keyboard connection drops, points with VR headsets such because the Oculus Rift and HTC Vive, and connection points with exterior storage units and USB-connected coolers, in response to the complaints.The USB issues appear to be restricted to Ryzen 3000 and 5000 sequence CPUs in 500-series motherboards, particularly the AMD X570 and B550. Nonetheless, a list of affected systems compiled by Redditors means that the difficulty is generally occurring in programs with new Nvidia RTX GPUs.
Whereas the precise root of the issue stays unclear, AMD has acknowledge the USB connectivity subject in an announcement posted to Reddit.
“AMD is conscious of stories {that a} small variety of customers are experiencing intermittent USB connectivity points reported on 500 Collection chipsets,” the corporate stated.
“We’ve got been analyzing the foundation trigger and right now, we wish to request the neighborhood’s help with a small number of extra {hardware} configurations. Over the subsequent few days, some customers could also be contacted straight by an AMD consultant through Reddit’s PM system with a request for extra data.”
In accordance with the put up, AMD might be in contact with these affected to request particulars together with {hardware} configurations, particular logs, and steps to breed the difficulty.
“We’ll present an replace when we’ve extra particulars to share. Prospects going through points are all the time inspired to boost an On-line Service Request with AMD buyer help; this permits us to seek out correlations and evaluate notes throughout help claims,” the put up continues.
Till AMD will get to the underside of the difficulty, a handful of Redditors have give you some workarounds. One attainable quick-fix being touted is to alter the motherboards’ settings from PCIe 4.0 to PCI 3.0, which some customers declare has decreased the frequency of dropouts – although hasn’t eradicated them utterly.
Some customers are additionally reporting the difficulty to be totally on USB 2.0 ports, and a few have had success by switching units to USB 3.1 ports.
